Terms and Conditions Penzion Kapitánka
Accommodation Provider may accommodate a Guest that proves his identity by a valid passport, identity card or another proof of identity. Under special circumstances, Accommodation Provider may offer to Guest other than the agreed accommodation, provided it does not significantly differ from the confirmed order. On the basis of an ordered and confirmed accommodation, Accommodation Provider is obliged to accommodate Guest after 2pm and no later that at 5pm on the date of commencement. Until then, the room is reserved for Guest unless stated otherwise within the order. On the date of departure, Guest is obliged to move out by 10am and hand over the key to house caretaker, who will carry out a brief inspection of the room.
If Guest requests an extension of his stay, he may be offered another room than the one where he has been staying. Guest shall be fully responsible for damage to guest house property. In case that Guest loses keys, he shall pay to Accommodation Provider for the incurred damage amounting to CZK 1,000.
In the rooms, furniture must not be moved, and no interventions on electric or other appliances are allowed. In the rooms, it is not allowed to use their own electric devices, with the exception of those that Guests use for their personal hygiene. Guests are obliged to observe the ban to enter their rooms wearing ski shoes. Guests are not allowed to take to their rooms any sports equipment or other things, for which another place of storage has been designated. Leaving the room, Guests are obliged to switch off the lights, check if water taps are closed, and lock up the doors each time.
Guests are obliged to behave in their rooms and in other areas of the guest house so that no fire occurs.
Smoking is prohibited in all rooms and in all other indoor areas.
Consumption of own food and beverages is not allowed in the restaurant.
Between 10pm and 7am, Guests shall behave in a way that does not disturb the peace and quiet at night. Accommodation Provider shall be responsible for things brought inside the hotel by Guest, provided they are stored in a place designated for them. Accommodation Provider shall be only responsible for money and valuables if they were taken over to safekeeping against a receipt.
Dogs and other pets can be taken to the accommodation facility only upon prior agreement. Guest is obliged to observe the provisions hereof. Should he breach them, accommodation facility management is entitled to withdraw from the contract on providing accommodation services prior to the lapse of the agreed term.
We wish you a pleasant and undisturbed stay in the Guest House Kapitánka.
House Rules are effective as of 01 January 2007.
General Rules of Accommodation
Customers accommodated in Guest House Kapitánka shall be persons above 18 years of age, and persons between 15 and 18 years of age with the consent of their statutory representative.
Contractual Relation Establishment
Contractual Relation between Customer and Accommodation Provider shall be established on the basis of an order (written, SMS, electronic). Based on the order, Accommodation Provider reserves the required available term to Customer for a period of ten (10) days at the most. Within the said period, it is necessary to pay an advance (30% of the price for provided services). By paying the advance, Customer confirms to have gotten acquainted with services, price, payment and other terms and conditions, General Conditions, and – in particular – with cancellation conditions. By paying the advance, Customer gives his consent with the above mentioned. It is not possible to accept an order without paying the advance, and the reservation is cancelled after ten (10) days.
Prices for services are published on guest house web site. There are the following payment terms and conditions: the advance amounting to 30% of total price is due within ten (10) days following the order, either in cash or by money order or by bank transfer. The rest is due immediately upon arrival to guest house.
Cancellation Terms and Conditions
Customer is entitled to withdraw from the contract any time prior to the commencement of his stay without giving a reason. Withdrawal is only possible in writing or electronically. Customer is obliged to pay the following cancellation fees:
Cancellation fee prior to stay commencement
0 -30 days - 100% of the advance payment
Note: In case of cancellation fees, Accommodation Provider is obliged to charge out the amount and transfer the remaining amount to Customer no later than within thirty (30) calendar days. Accommodation Provider shall not require the payment of cancellation fees only in serious cases such as natural disasters or death in family (to be proven). In case of a premature termination or interruption of the stay without any fault on the part of Accommodation Provider, Accommodation Provider is obliged to refund neither the paid price for the stay nor its proportional part.
Accommodation Provider does not include insurance in the price of accommodation – Customer is recommended to arrange “Accident Policy for Inland and Foreign Travel and Stay Including Costs Relating to Cancellation of the Journey” with a Insurance company.
Terms and Conditions Hotel.cz
1.1. Hotel.cz Portal Provider - the company HOTEL.CZ a.s., registered seat Lihovarská 1060/12, 190 00, Prague 9. Correspondence address: Řeznická 7, 460 01 Liberec, tel.: 222 539 539 email: email@example.com.
1.2. Accommodation Facility – owner/tenant of the accommodation facility rendering services to the Client in conformity with the Order made between the Hotel.cz Portal Provider and the Client.
1.3. Client – natural person or legal entity ordering services offered by the Accommodation Facility.
2.1. These General Business Terms and Conditions (hereinafter refereed to as “GBT”) regulate contract relations between the Hotel.cz Portal Provider and the Accommodation Facility when mediating booking of the accommodation offered by the Accommodation Facility at the Provider’s website.
2.2. The contract relation between the Hotel.cz Portal Provider and the Accommodation Facility is also governed - besides these GBT and the valid pricelist of the Accommodation Facility (hereinafter referred to as the “Pricelist“ ) - by the Intermediary Agreement, the contract relation between the Hotel.cz Portal Provider and the Client is governed - besides these GBT - by the General Terms and Conditions published on the internet portal www.Hotel.cz
2.3. These General Business Terms and Conditions are applied whenever the Contract or another written agreement between the Parties hereto fails to contain another arrangement. Individual provisions of these GBT can be changed or cancelled in the Contract.
3.1. Contract relations between the Parties hereto are governed by the legislation of the Czech Republic.
The Client expresses his interest in the service by mailing the Inquiry Form. The Hotel.cz Portal Provider verifies free capacity in the Accommodation Facility in the term requested by the Client and notifies information about availability and price of accommodation for the chosen term to the Client. The ordered service is binding at the moment of phone or written confirmation of the order by the Client and the Provider (mailing the Accommodation Voucher to the Client).
4.2. Price for the Service
Price for the service is determined by the Accommodation Facility, the Hotel.cz Portal Provider does not escalate the price for the service. The price depends on the chosen term, number of persons and on other parameters specified by the Client in the Inquiry Form. Prior to mailing the binding confirmation, the Provider informs the Client about the final price and - when approved by the Client - order of the services becomes binding. The prices shown by individual Accommodation Facilities are indicative only and are not binding until booking is confirmed finally by the Provider (mailing the Accommodation Voucher).
4.3. Payment Terms
Payment is done in the Accommodation Facility. In case of certain bookings, in particular in case of group bookings the Accommodation Facility or the Hotel.cz Portal Provider requests guarantee by the credit card or payment of the advance amounting up to 100%o of the accommodation price. During the process of confirmation of the booking the Client is informed about the requested guarantee by the credit card or about the advance payment.
5.1.The cancellation terms are regulated by the Accommodation Facility itself; if the credit card guarantee is applied, costs of the first night will be charged in case of no-show. If the booking is cancelled (written Provider’s confirmation of cancelled booking is understood cancellation of the Client’s booking) 24 hours before the guest’s arrival, no cancellation fee is charged in case of the credit card guarantee.
5.2. The Client shall inform the Provider about all changes of the booking or about its cancellation in writing.
5.3. Complaints about quality of accommodation and services rendered by the Accommodation Facility shall be raised directly in the Accommodation Facility.
5.4. The Provider’s services can be claimed in writing in the electronic form to the email address firstname.lastname@example.org or to the correspondence address HOTEL.CZ a.s., Řeznická 7, 460 01 Liberec.
6.1. Personal Data Processing
The customer expressly consents that the Hotel.cz operator is authorized in accordance with the effective legal regulations, in particular Act No. 101/2000 Coll. on the protection of personal data, to process and preserve all the information that was provided by the customer for booking processing purposes. The customer expressly consents that the Hotel.cz newsletter shall be sent to the customer’s e-mail address by submission of the booking form on Hotel.cz or Spa.cz web pages. This consent may be cancelled any time at http://www.hotel.cz/unsubscribe/?email="customer‘s email".
6.2. Phone Calls Recording
Phone call recording The customer expressly consents that all phone communication shall be recorded in order to improve services and to record the customer’s consent with the terms and conditions and confirmation of booking. The consent shall be directly or implicitly expressed by the customer by continuing in a phone conversation with an employee of the Hotel.cz operator.
7.1. These General Business Terms and Conditions become valid and effective on 01.09. 2010. The contract relations arisen before the effective date of these General Business Terms and Conditions remain valid and are governed by the business terms and conditions valid when the contract relations were made.
7.2. Valid wording of these General Business Terms and Conditions is available in the registered seat of the Hotel.cz Portal Provider and is published on the Provider’s website www.hotel.cz.